Technical Product Delivery Manager

Overview

Leverege is hiring a Technical Product Delivery Manager for WorkWatch, our VisionAI platform for manufacturers and industrial facilities! WorkWatch uses computer vision on existing cameras to monitor production lines for defects, track labor and production in real time, and verify critical assembly steps — and we're growing, with an established deployment across multiple factories at a major energy manufacturer and new pilots in the pipeline.

This is a hands-on technical delivery role at a fully remote, high-trust company (~50 people) where you'll be doing real work that matters: keeping deployments running well, building strong customer relationships, and making sure every WorkWatch customer gets the full value of the product. If you're technically sharp, great with customers, and don't mind rolling up your sleeves, we'd love to hear from you.

The Opportunity

WorkWatch is a VisionAI platform that connects to cameras at manufacturing and industrial facilities, runs AI models locally on an edge appliance, and delivers real-time insights on production quality, labor utilization, and process compliance. Our anchor customer is a leading wind turbine blade manufacturer with deployments across multiple factories, using WorkWatch to catch defects early, reduce rework, and get a real-time view of labor hours across production lines. The stakes are high: a missed defect in wind blade manufacturing can mean millions of dollars in rework and downstream cascading problems.

We've proven the product works. Now we're expanding into new customers and pilots in the wind energy and broader manufacturing space. As we grow, we need a dedicated person to own everything that happens after a customer signs: implementation, configuration, training, ongoing support, and the customer communication that holds it all together.

This is a junior-to-mid-level role. You'll be working closely with product management, engineering, and account management, learning a technically complex product, and quickly becoming the face of Leverege for our WorkWatch customers.

What You'll Do

You'll be the primary point of contact for WorkWatch customers from implementation through ongoing support. Day to day, that looks like:

• Own customer communication end-to-end. You're the person customers reach when something breaks, when they need a configuration update, or when they want to understand what's coming next. No unanswered questions, no dropped threads.
• Lead technical implementations and onboarding. Set up new deployments, configure the product to each customer's environment, and train customer teams on how to use what we've built.
• Troubleshoot issues from first contact to resolution. Dig into problems yourself before escalating. Document clearly what you tried, what you found, and what the customer was told. Engineering gets well-prepared escalations, not vague requests for help.
• Keep our anchor customer running well across multiple factory sites. This is our most established WorkWatch deployment. You'll own the relationship, maintain the deployment, and ensure the account stays healthy as the product evolves.
• Deliver new pilots successfully. You'll lead go-lives for new customers and own the delivery motion that gets pilot customers to a point where they're ready to commit.
• Feed product insights back upstream. You'll see patterns customers don't always articulate directly. When you notice recurring friction or a gap in the product, surface it to the PM with a clear description — not just a complaint, but a diagnosis.

Who You Are

• Technically curious and hands-on. You don't need to have built AI products, but you need to be the kind of person who digs into a new technical system and figures it out. You'll learn WorkWatch by getting your hands dirty, and you'll be expected to develop deep product knowledge on the job.
• A natural at customer communication. You're clear, responsive, and professional in writing and on calls. You know how to keep a customer informed during a problem without overpromising, and you've had hard conversations before without going dark or deflecting.
• A driver, not a passenger. This is a remote role with real autonomy. No one will be tracking your inbox or checking whether the factory site got a follow-up. You figure out what needs to happen and make it happen without being told.
• Comfortable with the grind. Some of this job is repetitive — the same onboarding steps, the same configuration checks, the same questions from new customers. You don't need everything to be novel. You find satisfaction in executing the routine work reliably and at a high standard.
• Structured in how you work. You keep documentation current, follow processes consistently, and build playbooks as you go. You understand that the work you do today creates the foundation for the next customer, and you treat it accordingly.

Qualifications (Required)

• 2-5 years of professional experience in a technical or customer-facing technical role (implementations, technical support, solutions engineering, or similar)
• Strong technical foundation — a computer science degree or equivalent experience is typical; must be able to learn a complex AI/computer vision platform through hands-on engagement
• Demonstrated ability to communicate clearly with external customers, including managing difficult conversations around issues and delays
• Comfortable with remote-first work and self-directed prioritization
• Willingness to travel on-site to customer facilities approximately once per quarter

Qualifications (Preferred)

• Prior experience in a SaaS implementation, technical customer success, or solutions engineering role
• Experience working with or supporting AI, computer vision, or industrial software products
• Familiarity with manufacturing, warehousing, or industrial operations environments

Why Leverege

• High-stakes work that matters. WorkWatch catches defects in wind turbine blades, tracks labor across factory lines, and helps manufacturers reduce rework that costs millions. When the product works, the impact is immediate and obvious.
• A product that's proven and growing. We have an established anchor customer getting real value, and new pilots coming. The product works — now we need to deliver it well at scale. You're coming in at exactly the right moment.
• Fully remote, permanently. No commute, no return-to-office plans. We've built a company that actually works in a remote environment, with the communication practices and culture to back it up.
• A small team where you'll have real ownership. At ~50 people, there's no bureaucracy and nowhere to hide. Your work shows up directly in whether customers succeed. You'll build something here, not just fill a seat.
• High trust, low politics. Smart, kind, driven people. High expectations on execution, but the challenge comes from hard problems, not internal friction.