Leading companies like Schnucks Markets have implemented ExpressLane wherever they have lines of people or vehicles, delighting customers with shorter wait times and faster service.
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Whether on foot or in a vehicle, you get real-time insights into how people navigate your environment, where they spend time, and when they drop off—so you can act fast, reduce friction, and continuously improve the experience.
Get a live, continuous view of each customer’s experience—from the moment they arrive to the moment they leave. ExpressLane makes the invisible visible, helping you understand how people move through your space in real time.
Track customer movement through every key touchpoint, including arrival, ordering, payment, pickup, and departure—across both foot traffic and vehicle flows.
Visualize how layout impacts movement and identify underused or congested areas so you can streamline traffic flow and improve experience design.
Use live journey data to respond in real time. Whether it’s an unexpected delay, unusual traffic flow, or a customer drop-off, ExpressLane empowers staff to adapt instantly and keep experiences on track.
Reassign team members, open alternate pickup stations, or adjust signage on the fly to redirect traffic and reduce congestion in high-dwell areas.
Set custom thresholds to trigger smart interventions—whether it’s offering help at a display, opening a new register, or sending a service staff member to assist at key zones.
Use insights from customer movement and dwell patterns to drive smarter decisions across staffing, layout, and operations—at every location in your network.
Use real-world traffic patterns to redesign layouts that reduce congestion, eliminate dead zones, and streamline customer flow from entry to exit.
Align staff deployment with actual journey behavior, not assumptions. Ensure the right team is in the right place at the right time to support service where it matters most.
Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.
We collaborate closely with customers just like you to ensure ExpressLane is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how ExpressLane meets the needs of your business by exploring the industries below.
See how grocery stores are using ExpressLane to reduce checkout times and increase NPS.
See how QSRs are using ExpressLane to serve customers faster at the counter and drive-thru.
See how casinos are using ExpressLane to improve guest experiences and increase revenue
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