AI-Powered Customer Behavior Analytics

Drive Sales with Queue Analytics and Customer Journey Data

Deliver an exceptional customer experience by understanding every step of the journey — from wait times and queue patterns to in-store movement, dwell time, and checkout behavior.

10% Increase in Sales Per Month
35% Reduction in Service Times
Reduction in Queue Abandonment

Ready to Maximize Sales & Optimize Every Step of the Journey?

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See Every Moment, Serve Every Customer

How long do your customers wait, and where do they drop off? These blind spots cost businesses daily. ExpressLane delivers real-time queue intelligence and full journey tracking—from arrival to checkout—so you can take action before customers walk away.

Make Better Decisions in Real-Time

Real-Time Insights, Instant Action

Get live alerts and data-driven recommendations to allocate additional workers and keep lines moving smoothly.

Start-to-Finish Wait Time Analytics

Track every second of customer dwell time to analyze and address bottlenecks, meaning increased sales and higher NPS.

Drive Performance Across All Your Stores

Empower teams with real-time leaderboards and identify the best and worst performers.

"This makes us as good as the Chick-fil-A drive thru with wait time"
VP, Store Operations

Industries

ExpressLane is proud to serve customers across a growing number of industries. Find out how ExpressLane can provide value for your business by exploring the industries below.

Frequently Asked Questions

Can you use my existing cameras?

Absolutely! We can integrate with your existing camera infrastructure, which often speeds up deployment and reduces costs. We'll work with you to assess your current setup and ensure compatibility with our solutions.

What if I don’t already have cameras?

No problem! We offer flexible options for camera installation. We can manage the entire process for you, collaborate with your in-house IT team, or work with your preferred IT partner. Our goal is to make the transition as smooth as possible.

How do you ensure the privacy of people captured in camera footage?

We prioritize the privacy of your employees and customers. We utilize advanced techniques like facial blurring or full body blurring, both on the edge and in the cloud, to protect identities. We can also completely black-out individuals from video feeds if required. This ensures compliance with privacy regulations and maintains a safe and respectful environment.

Who owns the video data? Do you sell my data to third parties

You retain full ownership of all video data recorded at your business. We will never sell your data to third parties. Your data is yours, and we treat it with the utmost confidentiality and security.

Do you use my data to train AI models?

Yes, and you actually want us to! Your business is unique, so we need to fine-tune our AI models using the context of your business to deliver the highest accuracy and maximum value to you. Vision AI models don’t generate text or images, so there’s no risk of your proprietary information being exposed.

Industry Insights

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