Leading companies like Schnucks Markets have implemented ExpressLane wherever they have lines of people or vehicles, delighting customers with shorter wait times and faster service.
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Deliver an exceptional customer experience by understanding every step of the journey — from wait times and queue patterns to in-store movement, dwell time, and checkout behavior.
How long do your customers wait, and where do they drop off? These blind spots cost businesses daily. ExpressLane delivers real-time queue intelligence and full journey tracking—from arrival to checkout—so you can take action before customers walk away.
Get live alerts and data-driven recommendations to allocate additional workers and keep lines moving smoothly.
Track every second of customer dwell time to analyze and address bottlenecks, meaning increased sales and higher NPS.
Empower teams with real-time leaderboards and identify the best and worst performers.
ExpressLane is proud to serve customers across a growing number of industries. Find out how ExpressLane can provide value for your business by exploring the industries below.
See how grocery stores are using ExpressLane to reduce checkout times and increase NPS.
See how QSRs are using ExpressLane to serve customers faster at the counter and drive-thru.
See how casinos are using ExpressLane to improve guest experiences and increase revenue
Absolutely! We can integrate with your existing camera infrastructure, which often speeds up deployment and reduces costs. We'll work with you to assess your current setup and ensure compatibility with our solutions.
No problem! We offer flexible options for camera installation. We can manage the entire process for you, collaborate with your in-house IT team, or work with your preferred IT partner. Our goal is to make the transition as smooth as possible.
We do not use facial recognition. We prioritize the privacy of your employees and customers. We utilize advanced techniques like facial blurring or full body blurring, both on the edge and in the cloud, to protect identities. This ensures compliance with privacy regulations and maintains a safe and respectful environment.
You retain full ownership of all video data recorded at your business. We will never sell your data to third parties. Your data is yours, and we treat it with the utmost confidentiality and security.
Yes. PitCrew gives you the ability to adjust settings like service time targets, operating hours and other variables per-store and even per-bay.
The only additional hardware PitCrew requires is a small edge appliance that plugs into your existing camera network.
PitCrew collects and reports a wide variety of metrics including individual and average service times, customer wait times, queue abandonment frequency, labor minutes per service, foot traffic analytics, and more.
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