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Leading companies like Discount Tire have implemented PitCrew in all their service centers to achieve maximum performance and throughput.
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Leading companies like Discount Tire have implemented PitCrew in all their service centers to achieve maximum performance and throughput.
We’ve successfully received your information and we’ll get in touch with you soon :)
Replace stopwatches and guesswork with store-wide visibility. PitCrew equips managers and technicians with live data about bay utilization and team performance for higher efficiency, lower wait times, and increased revenue.
PitCrew reveals unseen bottlenecks and improves customer satisfaction with up-to-the-second insights and proactive alerts. Engineered specifically for auto service centers, PitCrew makes the most of every shift by equipping your team with AI-powered visibility to streamline every service.
Complete visibility into every vehicle service from start to finish.
Real-time staffing insights to boost performance and avoid delays.
Transparent service experiences with AI-powered forecasting.
Trend tracking across locations to uncover top performers and hotspots.
PitCrew is helping service centers of all sizes transform data into performance, from increasing daily service volume to uncovering operational bottlenecks. Here are customer stories that show the power of AI-visibility in action.
Using Real-Time Bay Utilization Data to spot idle time, one service center used PitCrew to improve technician performance during peak hours, increasing throughput by as much as 8 services per day—maximizing revenue without extending shifts or adding staff.
With Delay Cause Logging, one customer discovered that intake friction like "incomplete invoices" and "incorrect instructions" were technicians’ primary problem. Streamlining the front-end process improved bay flow, moving vehicles from lot to lift more efficiently.
A store manager used Labor Insights to investigate performance gaps between teams. PitCrew revealed that a lack of proper training for newer techs was the root cause. Backed by data, targeted coaching brought every technician up to the same high-performance standard.
After installing Live TV Dashboards, one operator noted an immediate shift in energy. “The sense of urgency has really picked up; there’s more chatter and competition, and the crew is focused on keeping their average bay time as low as possible.” Turning live data into a motivator, has drastically reduced service delays.
Using Delayed Service SMS Alerts, one store manager is turning stalled services into an opportunity to build trust with customers. "If I know that they're delayed I can go and talk with them. And I can do it immediately.” Customizable alerts equip staff to step in the second an issue arises. “This is an invaluable tool.”
Using PitCrew’s Traffic Report, a store manager spotted and fixed a misalignment between technician availability and peak traffic. “It fixed our Wednesday issues,” adding 5 additional services to the problematic shift.
PitCrew was built with direct feedback from service centers of all types. See how PitCrew can enhance performance and provide new insights in your specific service environment.
Absolutely! We can integrate with your existing camera infrastructure, which often speeds up deployment and reduces costs. We'll work with you to assess your current setup and ensure compatibility with our solutions.
No problem! We offer flexible options for camera installation. We can manage the entire process for you, collaborate with your in-house IT team, or work with your preferred IT partner. Our goal is to make the transition as smooth as possible.
We do not use facial recognition. We prioritize the privacy of your employees and customers. We utilize advanced techniques like facial blurring or full body blurring, both on the edge and in the cloud, to protect identities. This ensures compliance with privacy regulations and maintains a safe and respectful environment.
You retain full ownership of all video data recorded at your business. We will never sell your data to third parties. Your data is yours, and we treat it with the utmost confidentiality and security.
Yes. PitCrew gives you the ability to adjust settings like service time targets, operating hours and other variables per-store and even per-bay.
The only additional hardware PitCrew requires is a small edge appliance that plugs into your existing camera network.
PitCrew collects and reports a wide variety of metrics including individual and average service times, customer wait times, queue abandonment frequency, labor minutes per service, foot traffic analytics, and more.
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