Staff & Customer Insights

Know How Your Team Works and Customers Move

PitCrew monitors service activity and customer behavior using the same cameras that monitor your bays to provide labor insights and customer flow visibility your current system can’t capture. 

MONITOR

Labor & Capacity Analytics

PitCrew analyzes how how labor time is being applied across every bay and shift, not based on invoices, but on live data. See exactly how much of the day is going toward billable work, and how much isn't.

Labor Insights

Track active service time per vehicle, service idle time, and bay utilization from live camera footage. See where the gap between available hours and productive hours is widest.

Service Idle Alerts

Get alerted when a bay sits empty or a service goes untouched past a configurable threshold. Address gaps in service as they happen instead of seeing them in end-of-day reports.

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ASSESS

Customer Behavior Visibility

PitCrew counts how many customers are actually showing up, whether they're converting, and when they're not. Get a clearer picture of true demand than the POS alone can provide.

Foot Traffic Reporting

See how many people actually walk in your front door, to find out whether you’re converting every opportunity or losing potential customers.

Drive-Off Detection

Count how many cars enter your backlot, track how long they wait, and identify how many don’t convert, and why, so you can reduce drive-offs.

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AI-Powered Video Management

Build a searchable record of every service and monitor your property after hours from one platform. 

Seamless Operations & Expansion

Connect to existing systems without replacing infrastructure or rebuilding your tech stack.

Service Flow Visibility

Track every vehicle through every stage of service for visibility across your entire store footprint.

Integrated with the Tools You Already Use

Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.

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Designed for the Way You Work

We collaborate closely with customers just like you to ensure PitCrew is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how PitCrew meets the needs of your business by exploring the industries below.

Learn How to Increase Throughput with AI

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