Leading companies like Discount Tire have implemented PitCrew in all their service centers to achieve maximum performance and throughput.
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PitCrew monitors service activity and customer behavior using the same cameras that monitor your bays to provide labor insights and customer flow visibility your current system can’t capture.

PitCrew analyzes how how labor time is being applied across every bay and shift, not based on invoices, but on live data. See exactly how much of the day is going toward billable work, and how much isn't.
Track active service time per vehicle, service idle time, and bay utilization from live camera footage. See where the gap between available hours and productive hours is widest.
Get alerted when a bay sits empty or a service goes untouched past a configurable threshold. Address gaps in service as they happen instead of seeing them in end-of-day reports.
PitCrew counts how many customers are actually showing up, whether they're converting, and when they're not. Get a clearer picture of true demand than the POS alone can provide.
See how many people actually walk in your front door, to find out whether you’re converting every opportunity or losing potential customers.
Count how many cars enter your backlot, track how long they wait, and identify how many don’t convert, and why, so you can reduce drive-offs.

Build a searchable record of every service and monitor your property after hours from one platform.
Connect to existing systems without replacing infrastructure or rebuilding your tech stack.
Track every vehicle through every stage of service for visibility across your entire store footprint.
Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.
We collaborate closely with customers just like you to ensure PitCrew is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how PitCrew meets the needs of your business by exploring the industries below.
See how PitCrew increases throughput and drives urgency.
See how PitCrew reduces service times and tracks queue abandonments.
See how PitCrew eliminates blind spots and reduces unplanned downtime.
See how PitCrew optimizes staffing and provides accurate service time estimates.