Leading companies like Schnucks Markets have implemented ExpressLane wherever they have lines of people or vehicles, delighting customers with shorter wait times and faster service.
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From the moment your customer enters the queue to the moment they leave, ExpressLane captures every customer waiting in line and transforms into insights that increase revenue and improve NPS.
Track every second of customer dwell time—whether it’s shoppers in line for checkout or cars in line at the drive-thru—so you can optimize service and maximize efficiency.
Track foot traffic flow, checkout speeds, and wait times to reduce congestion and improve service.
Monitor drive-thru line length, individual wait times, and bottlenecks in real-time to keep cars moving.
Get live alerts and data-driven recommendations to keep lines moving, reduce bottlenecks, and improve customer flow—right when it matters most.
Get notified when wait times exceed thresholds, so managers can take action immediately.
Track real-time queue length and throughput to optimize staffing and service flow.
Detect when customers abandon the line and trigger immediate interventions, such as opening another checkout or deploying staff.
Empower teams with real-time leaderboards, ranking locations by wait times and service efficiency to foster competition and accountability.
Identify top-performing locations and apply their best practices across your network of stores.
Use data-driven insights to coach teams, optimize workflows, and improve overall service speed.
Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.
We collaborate closely with customers just like you to ensure ExpressLane is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how ExpressLane meets the needs of your business by exploring the industries below.
See how grocery stores are using ExpressLane to reduce checkout times and increase NPS.
See how QSRs are using ExpressLane to serve customers faster at the counter and drive-thru.
See how casinos are using ExpressLane to improve guest experiences and increase revenue
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