Hotel Service Tracking

Managing the dozens, if not hundreds, of rooms and guests in a hotel is no small feat, and the top priority is keeping guests happy and making sure they have an enjoyable stay. With Hotel Service Tracking, hotel managers can streamline their operations while ensuring their guests get everything they need in a timely manner.

Optimize Your Processes & Workforce

Hotel managers can monitor the real-time status of all guest requests, automatically notify the right teams and staff, and view historical data to plan for the future.

Streamline Processes

Easily track and manage room turnovers, food orders, item requests to delight guests and minimize follow-ups. Automate processes such as guest check-ins to deliver a seamless customer experience.

Intelligent Workforce Planning

Efficiently allocate your resources by using historical data to anticipate staffing needs, identify bottlenecks, and mitigate spikes in resource demand.

Provide Automatic Updates & Communication with Guests

Allow your guests to request anything they need, receive updates about their room, and make requests right at their fingertips.

Allow Guests to Create and Track Their Requests

Whether they are lounging by the pool or away from the hotel checking out the local sites, guests can request fresh towels or order ahead for room service right from their phone.

Provide Service Updates

Send automatic alerts via SMS and email to guests when their room is ready and when housekeeping has completed their room's daily cleaning.

Key Benefits

Efficient and Effective Staff Utilization

Nobody likes a disorganized and hectic workplace. Hotel managers can make sure that they have the right people available at the right time, and that no guest request falls through the cracks.

Reduced Overhead & Simplified Operations

Hotel managers can automate recurring operations and processes like room cleaning and guest check-in to save time and overhead.

Improved Customer Experience

Accurate wait times and status updates drive higher customer satisfaction, leading to larger market share, increased brand loyalty, and greater revenue.

Explore More Use Cases

The Leverege IoT Stack is purpose-built to be open and flexible, meaning that we can easily and quickly customize to your specific use case and unique business needs.

Use Case

Monitor the status of high-value assets for efficiency & compliance.

Problem

Do you know the current status of all your important remote assets? It can be highly tedious and even dangerous to manually check the status of unattended assets. If you don't periodically check the status of your assets, you risk unexpected downtime, suboptimal utilization, and safety violations. This ultimately results in lost revenue, high maintenance costs, theft, and penalties if you fail to comply with regulations.

Solution

Leverege's remote monitoring application provides the real-time status of all your remote assets. No longer will you or your employees need to manually check assets, which means reduced costs, increased efficiency, and improved safety. Configure and set alerts so that you're notified during key events, such as an asset moving from where it's supposed to be or a temperature reading exceeding a threshold. Capture historical data for auditing and compliance, and apply machine learning to your data to generate predictive insights.

Use Case

Optimize operations and workflows with insightful, actionable data using the Leverege IoT Stack

Problem

Organizations with complex operations and workflows can suffer from duplicated work, internal confusion, and high process overhead. Teams often need to transfer materials to each other to complete tasks, but information can get incorrectly relayed or lost, processing can get delayed, and bottlenecks can throttle throughput. As processes get more complicated, teams may create shadow systems as workarounds to a cumbersome workflow, further siloing an organization and fragmenting sources of truth.

Solution

Leverege’s workflow automation application unlocks powerful insights about organizational workflows and enables workflows to be digitized and even automated. With features including real-time asset tracking at meter-level accuracy, historical data aggregations, events and alerts, analytics dashboards, and inventory reporting, organizations can quickly identify workflow efficiencies and build new digital-first workflows to streamline operations and capture key data in one place.

Use Case

Enhance your service delivery and exceed customer expectations.

Problem

Service-based organizations strive to deliver services faster and at lower cost, without comprising customer experience. However, processes like timekeeping or log entries are manual, error prone, unstandardized, and not real-time, making it hard to trust data quality and to accurately predict service times. These operational inefficiencies and unpredictable service times increase overhead costs and decrease customer satisfaction.

Solution

Leverege's machine learning-based service tracking application improves the customer experience and drives operational efficiency for a wide range of industries. Through integration with existing workflows and real-time detection of assets moving through process states, the application calculates expected service times and generates notifications at critical checkpoints. Historical data visualizations of session times and equipment usage empowers you to track promise time targets, make better resourcing decisions, and optimize throughput.

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