Customer Journey Management

Deliver Accurate Timelines and a Transparent Customer Experience

Forecast service durations based on vehicle type and job complexity, giving staff and customers reliable expectations from the start.

PitCrew shows customers when the service starts, what the estimated wait time is, and more

Predict

Accurate Service Time Forecasting

Predict service completion and wait times based on vehicle type, service requirements, and historical patterns.

Personalized Predictions by Vehicle & Service Type

Forecast service times with precision using AI trained on make/model, job complexity, and past performance data.

Set Realistic Expectations for Staff and Customers

Equip teams with accurate time estimates to streamline scheduling, reduce surprises, and improve customer satisfaction.

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NOTIFY

Customer Service Visibility

Provide customers with real-time visibility into expected service completion times, helping manage expectations and reduce follow-up inquiries.

Keep Customers Informed with Real-Time Updates

Automatically send notifications as service milestones are reached, reducing the number of inbound status calls.

Set Clear Expectations from Drop-Off to Pick-Up

Display live estimated completion times to help customers plan their day and build confidence in your service experience.

Surface the status of a customer's car in service so they have complete transparency into wait times

Explore More Features

Service Performance Analytics

Uncover what’s working—and what’s not—with powerful historical and cross-location analytics.

Labor Intelligence for Smarter Staffing

Gain visibility into technician performance and staffing levels with real-time labor intelligence.

Vehicle Service Intelligence

Automatically identify and monitor every vehicle in your service center using VisionAI—no tags or scans required.

Integrated with the Tools You Already Use

Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.

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Designed for the Way You Work

We collaborate closely with customers just like you to ensure PitCrew is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how PitCrew meets the needs of your business by exploring the industries below.

Learn How to Increase Throughput with AI

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