Labor Intelligence

Optimize Labor in Real-Time with Intelligent Technician Monitoring

Automatically flag bays with insufficient staffing and monitor technician participation per job to prevent delays, surface training opportunities, and maximize team performance.

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TRACK

Technician Activity Monitoring

Analyze technician productivity metrics and service interactions to identify opportunities to optimize processes and train staff.

Track Technician Involvement per Service

Monitor how many technicians contributed to each service job to identify overstaffing, collaboration patterns, and opportunities to streamline task ownership.

Highlight Training Opportunities with Performance Trends

Surface patterns in productivity and service outcomes to pinpoint where additional coaching or support can improve consistency and quality across teams.

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NOTIFY

Real-Time Staffing Alerts

Monitor live technician headcount and immediately detect understaffing conditions that impact service efficiency and throughput.

Dynamic Bay-to-Staff Ratio Monitoring

Instantly flag when technician coverage drops below optimal levels for active bays, helping managers balance workloads before service delays occur.

Customizable Alert Thresholds

Set tailored headcount rules by store, service type, or shift so you can align to your staffing model and prevent underperformance during peak hours.

Bay utilization tracking using computer vision ai

Explore More Features

Customer Journey Management

Deliver a smoother, more transparent service experience with AI-powered forecasting and communication.

Service Performance Analytics

Uncover what’s working—and what’s not—with powerful historical and cross-location analytics.

Vehicle Service Intelligence

Automatically identify and monitor every vehicle in your service center using VisionAI—no tags or scans required.

Integrated with the Tools You Already Use

Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.

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Designed for the Way You Work

We collaborate closely with customers just like you to ensure PitCrew is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how PitCrew meets the needs of your business by exploring the industries below.

Learn How to Increase Throughput with AI

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