Service Performance Analytics

Drive Operational Excellence with Actionable Analytics

From bay-level performance metrics and delay tracking to cross-store benchmarking, our action-oriented analytics help you uncover bottlenecks, compare efficiency across locations, and identify the habits of your top-performing teams.

Compare store service metrics to identify high and low performers

ANALYZE

Historical Daily and Weekly Performance Analytics

Track trends over time to uncover bottlenecks, spot anomalies, and measure progress toward key performance goals.

Monitor Bay Throughput, Utilization, and Delay Causes

Get bay-level metrics like average service time, delay frequency, and specific interruption reasons—empowering you to resolve inefficiencies at the root.

Benchmark Performance Against Targets

Instantly compare actual output per technician against headcount-adjusted goals to evaluate efficiency and support smarter scheduling decisions.

Track Delay Reasons with Full Attribution

Understand exactly why delays happen with categorized root causes—like missing parts or invoice issues—so you can fix systemic blockers.

Bay utilization metrics tracked with computer vision ai by pitcrew

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IMPROVE

Cross-Location Performance Analytics

Benchmark key metrics across service centers to identify exactly what drives success at top locations and how to implement these winning strategies network-wide.

Spot Top-Performing Locations at a Glance

Use leaderboard rankings to quickly identify which stores deliver the fastest service times, lowest wait times, and highest throughput.

Uncover Best Practices and Replicate Success

Compare key metrics across stores to isolate high-impact behaviors or workflows—then scale them system-wide to raise performance across the board.

Compare stores to each other to identify high and low ranked stores

Explore More Features

Labor Intelligence for Smarter Staffing

Gain visibility into technician performance and staffing levels with real-time labor intelligence.

Customer Journey Management

Deliver a smoother, more transparent service experience with AI-powered forecasting and communication.

Vehicle Service Intelligence

Automatically identify and monitor every vehicle in your service center using VisionAI—no tags or scans required.

Integrated with the Tools You Already Use

Our native integrations and open APIs mean we can fit into your existing workflows and surface newfound insights where your people already do their work.

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Designed for the Way You Work

We collaborate closely with customers just like you to ensure PitCrew is tailored to the way you work, meaning minimal change management and rapid time-to-value. Find out how PitCrew meets the needs of your business by exploring the industries below.

Learn How to Increase Throughput with AI

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