Inefficient service bays can lead to delays, low customer satisfaction, and revenue loss. Lack of real-time visibility into service bay occupancy and utilization can result in inefficiencies, poor scheduling, and performance issues. Our Automotive Service Bay Utilization Product provides real-time and historical data to optimize service bay utilization, reduce wait times, and increase operational efficiency. With our occupancy and utilization insights, service managers can make informed decision
Higher customer satisfaction ratings with on-demand scheduling and more accurate wait times
Reduction in labor costs through operational efficiency improvements and optimized resource planning
Companies can increase their overall revenue by improving the number of services daily.
Get the real-time status of every service bay, including a snapshot of the current vehicle. Access historical utilization data to understand the average time per service, vehicles serviced per hour, and the % of total time each bay is occupied
Get real-time alerts when a bay is empty for too long or a service runs over the estimated completion time. See all of the shop’s service events over time & access a variety of analytics views, unlocking key insights into operational efficiency.
Get detailed statistics on a per shop basis to identify over-performing & under-performing shops. Forecast service rates for upcoming quarters to make informed business decisions
View daily, weekly, and monthly shop service trends, ranging from duration analysis to services per week. Compare shops individually, regionally, or globally to identify the best and worse performers.
Display wait times on large screen displays in the customer service area so customers don’t have to guess how long their service may take. Show a ranked board of who is up next, providing customers a sense of control over their experience
Customers can check in on progress via a URL on their phones & opt-in to receive text message notifications when their vehicle is ready for pickup.