Join leading companies like CarMax, Discount Tire, and Yamaha who are using Leverege to transform their real-world operations.
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Join leading companies like CarMax, Discount Tire, and Yamaha who are using Leverege to transform their real-world operations.
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Leading companies like CarMax have implemented AutoTrace to track hundreds of thousands of mobile assets, like vehicles and car keys, reducing costs and driving new revenue.
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Leading companies like TPI Composites rely on WorkWatch to improve production efficiency, security and safety with complete operational visibility.
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Leading companies like Discount Tire have implemented PitCrew in all their service centers to achieve maximum performance and throughput.
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Leading companies like Schnucks Markets have implemented ExpressLane wherever they have lines of people or vehicles, delighting customers with shorter wait times and faster service.
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Boost dealership revenue and customer loyalty by cutting check-in times with LPR, tablets, and online tools.
At full-service dealerships, the customer check-in process is the first critical moment of truth—and it can make or break the entire experience. A slow, confusing, or understaffed check-in doesn’t just frustrate customers; it disrupts the entire service workflow, increasing labor costs, delaying technicians, and limiting the day’s revenue potential. Research suggests that even a brief 3–5 minute wait to be acknowledged can significantly reduce customer satisfaction scores and hurt future loyalty.
To stay competitive, dealerships are increasingly turning to smart technologies that transform check-in from a pain point into a competitive advantage.
LPR technology transforms greetings from transactional to personal. Dealerships use LPR systems to automatically read incoming plates, pull up the customer’s profile, and alert advisors—often allowing them to greet customers by name before they even exit the car. This enables advisors to access service history, appointment details, and past interactions on the spot, creating a more personalized and efficient experience. By reducing the time spent on manual lookups and data entry, LPR allows staff to focus more on building customer relationships and recommending additional services. Many dealerships report improvements in check-in speed, customer satisfaction, and upsell opportunities after adopting LPR solutions.
Equipping advisors with tablets allows them to meet customers at their vehicles and complete the check-in process without returning to a desk. With tablets, advisors can scan VIN barcodes, pull up repair orders, review service history, and capture digital signatures right at the curb. This streamlines the check-in experience, reduces manual paperwork, and speeds up the handoff to technicians. Many dealerships report that using tablets helps reduce check-in times, increase daily throughput, and improve both operational efficiency and customer satisfaction.
Online platforms like Xtime let customers book service, provide details, and even check in from their phones. Meanwhile, some Ford and Lincoln dealers have introduced 24/7 self-service kiosks for key drop-off and payment.
A Ford dealership in Illinois piloted these kiosks and saw impressive results:
Full-service dealerships can’t afford to let slow check-ins erode customer loyalty or stall operations. By combining LPR, mobile tools, and online systems, they can deliver a premium, efficient experience that wins repeat business and drives revenue.
Discover how PitCrew’s real-time bay intelligence can optimize service flow, boost throughput, and maximize revenue. Get a demo of PitCrew today!
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