How PitCrew Can Pay for Itself in Claim Savings Alone

Service centers take custody of customers' vehicles and keep them moving through busy, crowded bays, so claims come with the job. Insurers who cover the industry report frequent claims as quick lubes expand beyond basic oil changes.

When a claim lands, settling it fast depends on how quickly and easily you can find the relevant footage. PitCrew makes that simple, and for many operators, the claims it helps resolve can cover what it costs.

Claims Are a Routine Cost of Running a Service Center

Some claims are rare and expensive. When a slip or fall keeps an employee out of work, the average workers' compensation claim runs $54,499, according to the National Safety Council. Engine failures are another high-stakes claim, with the customer insisting the oil never went in or the drain plug was left loose.

Some turn on a detail, like whether the customer or a technician was behind the wheel when a car clipped the bay door. And then there are the small but steady ones: a dent or a cracked windshield that "wasn't there before."

You can't prevent them, but you can control how quickly—and how confidently—you respond.

One Avoided Claim Can Cover the Cost of PitCrew

Big claims cost more than the payout. They can bring legal fees, back-and-forth with insurers, and a manager pulled off the floor to reconstruct what happened. Small claims add up in their own way. When getting to the bottom of a disputed scratch takes more effort than it's worth, damages get paid to keep the customer happy and staff focused on the day-to-day. With PitCrew's video management, the footage is at your fingertips, so you can easily separate what you do owe from what you don't.

One multi-location quick-lube operator put it plainly:

"If it saves us one claim a month, it pays for itself."

PitCrew Makes Your Footage Easy to Find, Wherever You Are

Footage you can't easily find is only useful in theory. PitCrew makes it useful in practice by tying footage to each service and making it available on any device. With search by vehicle and bay, a store manager, district lead, or HR can pull what they need from the cloud without anyone driving to the store or knowing how to work the DVR. Claims get answered while the details are still fresh.

PitCrew also keeps that footage safe. A local DVR is a single point of failure. One power surge or dead hard drive can wipe out every hour of video on it. PitCrew runs on the cameras already in your bays, swaps the DVR for a compact edge appliance, and keeps footage in cloud storage, so a hardware failure at the store doesn't take the record with it.

Your Cameras Are Already in the Bay

Most service centers already have the cameras. What's missing is a record that's stored safely off-site and answers a question in minutes, for the manager, the district lead, or HR. PitCrew adds both on top of the hardware you've already installed, and for many operators, the claims it helps avoid cover the cost.

Put your cameras to work. Try PitCrew for free.

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