Turn Your Existing Bay Cameras into a Profit Engine: 4 Ways AI Can Supercharge Service Center Operations

If your service center already has cameras installed in your service bays, you’re sitting on a goldmine of untapped operational data. The question is—are you using that footage to its full potential?

With the right AI tools, those cameras can become more than just passive observers. They can actively drive improvements in efficiency, revenue, and customer satisfaction. At the center of this transformation is PitCrew, our real-time service bay intelligence product built to deliver actionable insights from video data—no new hardware required.

Here’s how PitCrew helps service centers extract maximum value from existing camera infrastructure:

1. Track Every Second of Service Time—Automatically

Time is money in a service bay. PitCrew uses computer vision to monitor precise start and end times for each service, eliminating the guesswork from job timing. Whether a car is in for a quick oil change or a multi-step repair, PitCrew captures the full cycle—from vehicle arrival to bay departure.

Why it matters:
Knowing the actual duration of each service allows managers to:

• Identify bottlenecks in real time
• Adjust scheduling to increase throughput
• Provide customers with accurate wait-time estimates

Shops using PitCrew have reported up to 13% reductions in average service time, translating to more cars serviced per day with the same team.

2. Measure Labor Hours Without Clipboards or Guesswork

How many technicians are working on each vehicle—and for how long? Traditional time tracking often relies on manual entries or vague estimates. PitCrew solves this with automated headcount tracking, detecting how many employees are present in each bay throughout the service lifecycle.

Why it matters:

• Track labor utilization down to the minute
• Spot staffing mismatches (too few or too many people per job)
• Accurately allocate labor costs to services

This insight also supports better scheduling and training decisions, helping shops stay lean without overloading technicians.

3. Boost Bay Utilization to Capture More Revenue

Empty bays mean missed revenue. PitCrew monitors bay occupancy in real-time, showing which bays are active, idle, or underused. With historical and live data at your fingertips, you can uncover usage patterns that help improve scheduling, balance workloads, and reduce downtime.

Why it matters:
One large tire and wheel retailer used PitCrew to unlock up to 8 more service jobs per store per day, with no additional staffing.

4. Find and Share High-Impact Training Moments

Not all service footage is equal—some clips are goldmines for technician coaching. PitCrew makes it easy to identify meaningful training moments, whether it’s a textbook-perfect brake job or a fix that went off the rails.

Why it matters:

• Train new hires with real-world examples
• Highlight best practices from top-performing techs
• Turn mistakes into lessons before they become costly habits

These real-time, visual training opportunities help foster a culture of continuous improvement—and boost quality across the board.

Get More from What You Already Have

PitCrew doesn't require ripping out your current system or investing in expensive new gear. It works with the cameras you already have—augmenting them with powerful AI that delivers immediate ROI.

If you're looking to:

• Service more vehicles daily
• Reduce customer wait times
• Improve staffing decisions
• Build a smarter, more agile operation

...your existing camera system is the perfect place to start.

Curious what the PitCrew product can do for your service center?
Contact us to schedule a demo and see your bays like never before.

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