Join leading companies like CarMax, Discount Tire, and Yamaha who are using Leverege to transform their real-world operations.
We’ve successfully received your information and we’ll get in touch with you soon :)
Join leading companies like CarMax, Discount Tire, and Yamaha who are using Leverege to transform their real-world operations.
We’ve successfully received your information and we’ll get in touch with you soon :)
Leading companies like CarMax have implemented AutoTrace to track hundreds of thousands of mobile assets, like vehicles and car keys, reducing costs and driving new revenue.
We’ve successfully received your information and we’ll get in touch with you soon :)
Leading companies like TPI Composites rely on WorkWatch to improve production efficiency, security and safety with complete operational visibility.
We’ve successfully received your information and we’ll get in touch with you soon :)
Leading companies like Discount Tire have implemented PitCrew in all their service centers to achieve maximum performance and throughput.
We’ve successfully received your information and we’ll get in touch with you soon :)
Leading companies like Schnucks Markets have implemented ExpressLane wherever they have lines of people or vehicles, delighting customers with shorter wait times and faster service.
We’ve successfully received your information and we’ll get in touch with you soon :)
Cut lobby wait times, boost guest satisfaction, and optimize staffing with ExpressLane's real-time hotel queue intelligence platform.
Nowhere is that more obvious than in your hotel lobby. Every extra minute guests spend waiting to check in or out chips away at guest satisfaction, operational efficiency, and ultimately, your bottom line. Here’s how wait times are impacting your business and what hotels can do about it.
Hotels aim to keep check-in times under 5 minutes, but many properties still average closer to 10 during peak hours. Research shows guest satisfaction drops by nearly 47% if the wait exceeds 5 minutes. A one-minute improvement in check-in speed can raise satisfaction by 1.3%. That’s a small change with a big impact, especially at scale.
Late afternoons, typically between 3 and 5 PM, are a known pressure point. Even well-staffed hotels struggle with long lines when a rush hits. Hilton reported that before adopting streamlined lobby technology, front desk lines regularly reached capacity. After rollout, they said, “We rarely have a line.” Efficiency isn’t just about staffing, it’s about smart systems.
The post-pandemic labor crunch continues to strain front desk teams. According to AHLA, nearly 80% of hotels still face staffing shortages. That means fewer agents on duty during check-in surges and longer guest waits. Many hotels are cross-training managers or hiring contract workers to fill the gap, but these are short-term fixes, not long-term solutions.
Self-service kiosks and mobile check-in options are becoming standard, but real change happens when hotels can see bottlenecks forming and take action. That’s where ExpressLane comes in.
ExpressLane is an AI-powered queue analytics platform that gives hotels a live, predictive view of lobby congestion. It tracks how many people are in line, how long they’ve been waiting, and sends real-time alerts when lines begin to build before guests grow frustrated.
With ExpressLane, hotels gain real-time visibility into how many guests are in line and exactly how long they’ve been waiting. This live data helps managers quickly assess lobby flow and identify developing congestion before it escalates.
When wait times or queue lengths exceed predefined thresholds, ExpressLane instantly sends alerts to hotel staff. These notifications allow teams to take swift action, such as opening another check-in station or reallocating staff, preventing guest frustration before it starts.
By analyzing both historical trends and real-time activity, ExpressLane helps hotels forecast peak periods and adjust staffing accordingly. This ensures the right number of employees are scheduled during high-traffic windows like afternoon check-in or early morning checkouts.
ExpressLane enables hotels to display estimated wait times for guests, setting clear expectations from the moment they enter the lobby. This transparency reduces perceived wait time, builds trust, and contributes to a more relaxed and satisfying arrival experience.
Hotels using ExpressLane have reported:
Whether you're managing a business-heavy downtown property or a resort full of leisure travelers, cutting wait times improves first impressions and drives loyalty.
Guests no longer see fast service as a perk. It’s the expectation. With ExpressLane, your lobby becomes more than a waiting area. It becomes a revenue enabler.
Want to see how ExpressLane can transform your hotel operations? Book a demo today.
.svg)
